Universal MH/DD/SAS "Caring People, Caring for People
 Senior Leadership

  Richard Greer
Richard Greer The Chairman of the Board and Co-founder of Universal MH/DD/SAS, Richard Greer is one of North Carolina's true industry leaders for providers of community based services. A proven pioneer in the human services field, Richard takes pride in establishing and building companies that deliver consistent services that ultimately improve the quality of lives. Under the gifted entrepreneur Richard Greer's leadership and vision, Universal continues to live out its motto "Caring people, Caring for people."

  Robert V. Greer
Robert V. Greer is the CEO/President and Co-founder of Universal DD/MH/SAS. Robert attended Western Carolina University and Rhode Island College where he pursued a degree in Business Administration. Like his father Richard, Robert is a businessman by trade. He is an industry pioneer and possesses a profound ability to sculpture proficient and strong management teams. Having founded and successfully lead numerous companies, Robert has proven that successful teams start with caring about every single Universal team member. Being part of the Universal team is like being part of the Greer family.


  Alicia Austin
Alicia G. Austin serves as the Executive Vice President of Universal MH/DD/SAS. Alicia obtained her B.S. and M.A. in Education from Appalachian State University. Alicia has served as the Business Partner for Valmead Elementary School, worked extensively with local athletic booster clubs and PTAs and has been involved with various civic organizations. Currently involved with the daily operations of Universal, Alicia has seen the transformation of the company since Universal's inception in 2003. Alicia says, "I feel Universal is the best in the field, because of the kind of people we hire and the management that we have put in place."

  Laura H. Arndt
Laura H. Arndt is the Internal CPA for Universal MH/DD/SAS. One of the many bright young minds of Universal, Laura attended Appalachian State University to earn her Bachelors of Science in Business Administration in 2005 and her Masters of Science in Accounting in 2006. Laura has been a CPA since 2007. She has been with Universal since 2008, where she started as the Controller. Laura resides in Durham, NC with her husband, Chris, and daughter, Juliana. Laura says, Universal has provided me with an opportunity to help a company that truly cares about the people of N.C. I am happy to be a part of an organization so focused on providing quality services.

  Jennifer Carroll
Jennifer Carroll is the Controller for Universal MH/DD/SAS. Jennifer graduated from Appalachian State University with a B.S. in Business Administration with an emphasis in Health Care Management. She has held various positions in accounting for human service agencies over the past 16 years. She also has assisted these companies through a myriad of industry changes which directly impacted billing and payroll procedures. Jennifer has been involved in several necessary accounting system adjustments to keep up with the constant flux of these changes. Jennifer resides in Hudson, NC with her husband and two children, Dylan and Olyvia who constantly keep the two of them busy with their soccer, basketball, dance classes, and gymnastics.

  Amy England
Amy England is the Vice President/Agency Director of Universal MH/DD/SAS. She earned her B.A. in Sociology from the University of North Carolina at Charlotte and began her career at McDowell Technical Institute as an Instructor of a sheltered workshop. She later worked in Child Protective Services in McDowell County. Amy spent several years at Foothills Area Program as CAP-MR DD Case Manager, became the CAP Thomas S. Specialist and DD Director, and evolved into Provider Services Director for the local LME. Her broad knowledge of mental health, developmental disabilities, and substance abuse services provides a solid foundation for Universal. Amy's emphasis on quality growth is a key to Universal's recognition as one of the most respected providers in North Carolina. Amy currently serves as a board member of the non profit organization, McDowell Foundation as well as serving on various provider councils throughout the area.

  Steve Greer
Steve Greer is Universal's Vice President of Human Resources. A graduate of Lenoir Rhyne College with a B.A. in Business Administration, he directs all human resource functions. He has thirty-five years of experience in human resources, sixteen of those in the mental health and developmental disabilities field. Steve is dedicated to maintaining the company's efficient business practices and ensuring the fair and equitable treatment of all employees.

  Brook Phillips
Brook Phillips Universal's Vice President of Operations is responsible for all field operations and Quality Management. He has undergraduate degrees in Human Services and Criminology and earned a M.B.A. from Saint Leo University. He is also a proud veteran of the United States Marine Corps. A qualified developmental disabilities professional and a qualified mental health professional, Brook has nineteen years of diverse experience working in the field. He enjoys the challenge of assuring that Universal MH/DD/SAS continues its tradition of providing quality services in an ever-changing environment.