Universal MH/DD/SAS "Caring People, Caring for People
After Hours On-Call Information

Asheville Office
During Business Hours:
(828) 225-4980 or Toll Free 1 (877) 582-8647

After Business Hours:
Mental Health Services: (828) 712-9681
Developmental Disabilities: (828) 450-0439
Intensive In-Home Services: (828) 231-3502

If No Response:
Regional MH Svcs. Mgr.: Jane Pimenta - (828) 450-6909
Regional DD Svcs. Mgr.: Sherry Douglas ~ (828) 230-3096
Clinical Director: Patra Lowe ~ (828) 337-1566

LME:
Western Highlands ~ Access ~ 1 (800) 951-3792 or (828) 252-4357
Smoky Mountain (South) ~ 1 (800) 849-6127 or (828) 586-5501


Burlington Office
During Business Hours:
(336) 227-1484
After Business Hours:
(336) 227-1484

If No Response:
Program Manager : Vicki Siler ~ (336) 263-9658
Regional Director: Shelley Welch ~ (919) 760-7363

LME:
Alamance-Caswell-Rockingham ~ (336) 513-4200


Forest City Office
During Business Hours:
(828) 245-8886 or Toll Free ~ 1 (877) 582-1111
After Business Hours:
(828) 245-8886 or Toll Free ~ 1 (877) 582-1111

If No Response:
Regional MH Svcs. Mgr.: Jane Pimenta ~ (828) 450-6909
Regional DD Svcs. Mgr.: Sherry Douglas ~ (828) 230-3096
Clinical Director: Patra Lowe ~ (828) 337-1566

LME:
Western Highlands ~ Access ~ 1 (800) 951-3792 or (828) 252-4357


Goldsboro Office
During Business Hours:
(919) 778-4251 or Toll Free ~ 1 (866) 888-3452

After Business Hours:
(919) 778-4251 or Toll Free ~ 1 (866) 888-3452

If No Response:
Regional Program Manager: Kim Gardner ~ (919) 648-3635

LME:
Eastpointe ~ 1 (800) 913-6109 or (919) 731-1133


Marion Office
During Business Hours:
(828) 652-8142

After Business Hours:
Case Manager: Jamie Piercy ~ (828) 448-7012

If No Response:
Regional Program Manager: DeAnn Barnes ~ (828) 413-7961

LME:
Smoky Mountain ~ 1 (800) 849-6127 or (828) 759-2160


Morganton Office
During Business Hours:
(828) 438-0006 or Toll Free ~ 1 (877) 582-1110

After Business Hours:
(828) 438-0006 or Toll Free ~ 1 (877) 582-1110

If No Response:
Regional Program Manager: DeAnn Barnes ~ (828) 413-7961

LME:
Mental Health Partners Access to Care ~ 1 (877) 327-2593
Smoky Mountain ~ 1 (800) 849-6127 or (828) 759-2160
Pathways Access/Care Management ~ 1 (800) 898-5898
Crossroads Behavioral Healthcare ~ 1 (888) 235-4673


New Bern Office
During Business Hours:
(252) 637-1226

After Business Hours:
(252) 637-1226

If No Response:
QP: Lisa Toler ~ (252) 671-0596
Regional Program Manager: Kim Gardner ~ (919) 648-3635

LME:
East Carolina Behavioral Health Access to Care ~ 1 (877) 996-3873


Raleigh Office
During Business Hours:
(919) 872-3888

After Business Hours:
(919) 872-3888

If No Response:
Program Manager: Marilyn Porter ~ (919) 901-7408
Regional Director: Shelley Welch ~ (919) 760-7363

LME:
Wake ~ (919) 250-3133


Wilmington Office
During Business Hours:
(910) 399-4303

After Business Hours:
(910) 399-4303, ext. 311

If No Response:
QP: Rachel Donovan ~ (910) 465-5166
Regional Program Manager: Kim Gardner - (919) 648-3635

LME:
Southeastern Regional Access to Care ~ 1 (800) 670-5871


Winston-Salem Office
During Business Hours:
(336) 896-8188

After Business Hours:
(336) 896-8188

If No Response:
Regional Director: Shelley Welch ~ (919) 760-7363

LME:
CenterPoint Crisis/Emergency ~ 1 (888) 581-9988


On-Call Corporate Administration
During Business Hours:
(828) 759-2228

After Business Hours:
Vice President/Operations: Brook Phillips ~ (828) 292-0358
Vice President/Agency Director: Amy England ~ (828) 292-0357